Privacy Policy
At Lagos Fringe Ltd (Registered Charity No. 1116367, Company No. 5578256), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it, and how we keep it secure. By using our website, purchasing tickets, or subscribing to our newsletter, you are agreeing to be bound by this policy.
We may update this policy from time to time, so we recommend checking this page occasionally to stay informed of any changes.
What Information Do We Collect?
We collect personal data when you:
Purchase tickets to Lagos Fringe events (via our app, website, or phone)
Subscribe to our newsletter
Register for an event
Make a donation
Become a Fringe Friend
Complete surveys or provide feedback
Apply for a grant or job
The personal information we may collect includes your name, postal address, email address, and telephone number.
Please Note: When making payments, your card details are never stored by Lagos Fringe. These are securely processed by our trusted payment partner, Paystack, which specializes in the secure capture and handling of payment information.
How We Use Your Information
We use your information with your explicit consent to:
Process ticket, merchandise, and donation transactions
Fulfill any contracts or commitments you’ve made with us
Invite you to events and notify you about schedule updates
Send you newsletters or updates you’ve opted into
Contact you regarding competitions or feedback you’ve provided
Notify you of opportunities such as running a venue, participating in shows, or applying for jobs or grants
Inform you about promotions, fundraising campaigns, or exclusive Fringe Friends benefits
You may update your preferences or unsubscribe from our communications at any time by clicking the appropriate link in any of our emails.
Data Retention & Legal Compliance
We regularly review our data retention practices to ensure compliance with legal requirements. Certain information may be retained to fulfill obligations such as processing Gift Aid or other statutory responsibilities. We only retain your data for as long as it’s necessary for the purpose it was collected.
How We Keep Your Data Secure
All personal data is stored on secure servers, updated and monitored regularly.
Access to personal information is restricted to authorized and trained staff.
We will never share or sell your data to third parties.
If you have any questions about this policy or how we manage your information, feel free to contact us.
This policy explains when and why we collect personal information about people who purchase tickets to Lagos Fringe Events, visit the Lagos Fringe Website, subscribe to the Lagos Fringe Newsletter, how we use it, and how we keep it secure. This policy is served by Lagos FringeLtd (Registered Charity Number 1116367, Company number 5578256) and governs the privacy of its users who choose to use it.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
What information do we collect about you?
The personal information we collect might include your name, address, email address and telephone number. We collect your contact details when you create a ticket profile on our app or website, subscribe to our newsletter, register an event, make a donation, purchase a ticket over the phone or become a Fringe Friend.
We also collect information about you when you complete a survey or leave feedback. Lagos Fringe Is responsible for any of the data collected in this way.
If you purchase tickets, donate online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors (Paystack), who specialise in the secure online capture and processing of credit/debit card transactions.
How we use this information
With your consent, we use your information to communicate with you by email, telephone and occasionally by post to keep you up to date with news from Lagos Fringe.
Any information you choose to provide us with will be treated confidentially and is never shared with or sold to third parties. You can change your preferences or unsubscribe from our communications at any time by clicking the ‘unsubscribe’ or ‘update my preferences’ link in our newsletter.
We may use your information to:
- process ticket and merchandise orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition;
- invite you to an upcoming event;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about running a venue, putting on a show, upcoming events, award-winning shows, fundraising or Fringe Friends offers;
- process a donation that you have made;
- process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
How we protect your information
We keep your data safe on a secure server, which is regularly updated. Your information is only accessible by trained staff. We will never share your personal information with third parties.